Last Saturday ie 31st Oct I attended Silicon India Mobile COnference. It has not reached my expectations.

In the last 4 months I attended Tivoli User Group meeting in IBM only,

Source: Vikas Goyal

 

SharePoint Foundation 2010 is the next version of Windows SharePoint Services 3.0 which is the foundation infrastructure for any SharePoint product like MOSS or SharePoint 2010.

http://www.virtualtechdays.com/

 

 

TomPeters , father of Self Branding wrote "The Brand Called You"

 

Other books:

Managing Brand You : Jerry  S Wilson

Be Your Own Brand : David Mech

Me 2.0 : Build  A Powerful Brand to Achieve your Success : Don Scabel

 

Date & Time:  Nov 2nd, 6.30 PM to 9 PM
Venue: Papa John's, HSR Layout, Bangalore

To register -http://cloudusers-bangalore-1.eventbrite.com/?ref=ebtn

This is being organized by Bangalore Cloud Users Group.  Stay tuned
for cloud event by joining this user group - http://groups.google.com/group/cloud-meetupS

Cloud camp is an un-conferencing event on Cloud computing and
related technologies.  This happens around the globe and was founded
by Dave Nielsen.   To reach wider audience, they have hosted a virtual
event and below are the details:
  http://www.elasticvapor.com/2009/10/cloudcamp-announces-cloudcamp-in-...

Source: Laxman Srikanth

 

 

I came back from my native on 4 th oct

 

I went Vishakhapatnam Simhachalam, beach,

Went to Puri ,Bhubaneswar

Went to Raipur

Went to Arasavalli, Srikurmam, MasthyaValasa (beach )

 

Mostly sacred places ...

 

Going  to my native

 

bac 4th  

Raving Fans

written by Ken Blanchard and Sheldon Bowles

a revolutionary approach to customer service

by the author of The One Minute Manager

Your customer service slogan should be: No worse Than the Competition.

You'll pay what they pay.

Decide what you want

No LIMIT ON CLOTHES TAKEN INTO THE DRESSING ROOMS: OUR STAFF WILL BE GLAD TO GO LOOK FOR OTHER COLORS OR SIZES OR BRING

CLOTHING SUGGESTIONS TO YOU.

 

LET US PARK YOUR CAR.NO SENSE WASTING TIME PARKING WHEN YOU COULD BE SHOPPING AT SALLY'S  a sign on the booth proclaimed.As

he rolled to a stop by the booth an attendant in a bright kelly-green uniform opened hi car.

The sign above read: MAY WE POLISH YOUR SHOES? Under that, in large bold letters was the word: FREE

When you decide what you want you must- create a vision of perfection centered on the customer

Satisfied customers just weren't good enough.He knew the first secret: DECIDE what you want.Next,he knew,he had to create a

vision of perfection centered on when the customer used the product.Finally,to check out how he was doing,he knew he he had

to bring the vision of perfection down to the level of what was actually happening and then see where the bumps and warts

were.

I learned from Charlie that to succeed I need to create Raving Fans.Satisfied  customers just aren't good enough.
I also learned that I have to decide what I want and then create a vision of perfection centered on the moment the customer

uses the product.

DISCOVER WHAT THE CUSTOIMER WANTS

All you need to do is discover the customers' vision of what they really want and then alter your vision if need be

First,unless you have your vision.,how can you understand the customers?
Second,when you find out what customers really want,what their vision is,it will likely focus on just one ore two things.Your

own vision has to fill in the gaps.
Finally,you have to know when to ignore what the customer wants and, if necessary, tell the customer to take his vision

elsewhere to be fulfilled

 

The customer's vision might change your window, but if you don't have your own vision to start with,you'll never put the

necessary limits in place.

HAving your own vision before you talk to customers also puts you in a position where you can understand the customer's

vision.It also allows you to fill in the gaps between your vision and their vision, so you have a complete picture.

First,you have to listen to the music as well as to the lyrics.Often what people really want doesn't show up directly in what

they say.They may even say one thing and mean quite another.
Customers saying one thing and meaning another.That leaves two: 'Fine' and 'silence'

 

When a customer complains,you know you're hearing the truth.Listen to him.When a customer is a Raving Fan and is

enthusiastic,listen to him too.But when a customer is silent or says 'Fine' with a smile,you have to really perk up your

ears.You've got a problem.If nothinhg else,that customer isn't a Raving Fan.

 

We haven't uncovered  a single Raving Fan.PErhaps ninety-seven percent of our customers are so fed up they can't even be

bothered to complain and tell us where we're going wrong.I told you before,we have to learn to listen to the music as well as

to the lyrics.All I hear is the thundering applause of one hand clapping.

Wayne Dyer's book  - You'll see it when you Believe it.
He said,- If you get up in the morning expecting to have a bad  day,you'll rarely disappoint yourself.He went on to say,'Stop

Complaining!Differentiate yourself from your competition.Don't be a duck.Be an  eagle.Ducks quack and complain.Eagles soar

above the crowd.'

 

WELCOME TO THE HEAD OFFICE OF THE WORLD'S GREATEST SERVICE STATIONS.

DELIVER PLUS ONE.

DELIVER THE VISION PLUS ONE PERCENT.But as you can see,it won't fit and still be readable,so it's been shortened to DELIVERF

PLUS ONE.

The Secret says two things.First, it tells you to deliver.Not sometimes,not most times.But all the time.No exceptions

contemplated or allowed.Second, it talks about 'plus one percent.'

Consistency is critical.Consistency creates credibility.

Consistency is a key to delivering Raving Fan Service.When you're creating Raving Fans it's  a fragile relationship.They've

been burned before and they don't trust easily.You're trying to pull them in and they're usually trying to resist.Consistency

will overcome resistance,but in the meantime they're watching like a hawk for you to mess up.

 

Customers count all right.They count on you to do what you say you'll do.

Don't offer too much service,atleast at the start.

To start with,limit the number of areas where you want to make a difference.First,it allows you to be consistent.
Second,you'll be much further ahead doing a bang-up job on one thing rather than introducing a whole string of customer

service goals all at once.You'll never bring it off.It just can't be done that way.

You can always build toward the total vision once you're successful with one or two things,but it's difficult,if not

impossible,to try to change too much at once.

Regardless of what you promise,though,it's consistency that's important.Customers allow themselves to be seduced into

becoming Raving Fans only when they know they can count on you time and time again.

Exceeding expectations is important but it's even more important to consistently meet expectations.
Meet First,Exceed second.

To be consistent you have to have systems.At the core of every great customer service organization is a package of systems

and a training program to inculcate those systems into the soul of that company.That's what guarantees consistency.
Delivering your product or service properly time after time after time without fail is the foundation of Raving Fan customer

service.

 

Rules create robots.Not systems.Systems are predetermined ways to achieve a result.The emphasis has to be on achieving the

result,not system for the system's sake.That's the difference between systems and rules.With a rule the emphasis is on the

procedure, not necessarily the result.We have rules about smoking within ten feet of a gasoline pump.We have systems for

delivering service.

The purpose of systems is to ensure consistency, not create robots.Rules do that.Our team members have to create the Raving

Fan experience for our customers every time.Systems give you a floor,not a ceiling.

Systems allow you to deliver a minimum standard of performance consistently.That's important because if you fall short of

what you've said you'll do,you've cheated the customer.

One percent has a second big advantage.Ongoing one-percent improvement will take you a long way from where you started,but it

also means you don't blindly set a course and then follow it.

How the team members have to be flexible and change systems when necessary.The vision also has to be changing.Always

developing. Visions do only two things.They grow or they die.And when visions die,it's customer service that gets buried.
You have to be ready to change direction when the vision changes,and on e percent allows you to alter course.You're not

locked in,head down,driving one way,blindly pursuing a big goal,only to find when you arrive that the customer moved the goal

posts some time ago.

The perfect vision isn't a frozen picture of the future.Customer's needs and wants change all the time.

Flexibility had to do with what was delivered as part of the customer service product. Consistency had to do with how it wa s

delivered.

Raving Fan Action Plan: Start small, one percent rule.

other books:
1.Gung HO:(How to motivate people in any organisation) outlines foolproof ways to increase productivity by fostering

excellent morale in the workplace.It is based on three core ideas to ensure that employees are committed to success and

presents a clear game-plan for implementing them.

2.Big Bucks (Make serious Money for you and for your company)
It offers new and irresistible practical advice to create money and get rich.How to overcome three challenges - the Test of

Purpose , the Test of Joy, and the Test of Creativity.

3. High Five
The Magic of Working Together
It uses a delightful and charming story to delivery a powerful message on team building and why ten simple words, "None of us

is as smart as all of us" will work magic for any organisation.

4. The ON-Time ,ON-Target Manager
How a 'Last Minute Manager' conquered Procastination

In every workplace , in every industry there lurks a diabolical career killer - procastination .
It tells the story of a manager who tends to put things off to the last minute. As a result he misses deadlines because his

lack of focus causes him to accomplish all the meaningless tasks before he can get to the important things.He was sent to his

company's Chief who helps him deal with the three negative side effects of procastination : lateness, poor work quality and

stress.

 

 

 

 

Azure Services Training Kit:

 

http://www.runasradio.com/default.aspx?showNum=124

 

Source : http://bdotnet.in/

http://sharepointday09.eventbrite.com/  for Bangalore 

Microsoft Signature Building
EGL
Koramangala Ring Road
Bangalore, Karnataka
India

Saturday, September 26, 2009 from 9:00 AM - 1:00 PM (GMT+0530)

Date	Location	Site
19th September, 2009	Pune	http://www.puneusergroup.org/
20th September, 2009	Chennai	http://cnug.co.in/
26th September, 2009	Bangalore	http://bdotnet.in/

  Agenda

Time	Session Details	Speaker
9:00 AM	Reporting
9:30 AM	Intro
9:45 AM	Keynote “SharePoint: Yesterday, Today and Tomorrow”	Michael Noel and Joel Oleson
10:15 AM	Tea Break
10:30 AM	Session 1: “Building the Perfect SharePoint Farm”	Michael Noel
11:30 AM	Q&A and Break
11:45 AM	Session 2: “Preparing for Upgrade to SharePoint 2010 Today	Joel Oleson
12:45 AM	Q&A

 

Sessions

Keynote: SharePoint: Yesterday, Today, and Tomorrow

Speakers: Michael Noel and Joel Oleson

Level: 200

 Microsoft SharePoint Products and Technologies have become a multi-billion dollar business and has achieved wide adoption in organizations across the world.  From humble roots as a simple team sharing application, SharePoint has emerged as a powerful platform for document management, enterprise search, and collaboration.  This session briefly covers the history of SharePoint Products and Technologies, from the ‘1.0/2001’ line of products to the current ‘3.0/2007’ products.  Finally, this session will describe what is publicly known about the newest ‘2010’ version of SharePoint and how to plan for it. Get an overview of the history of SharePoint Products and Technologies Understand the key components of SharePoint and how it can be used to increase productivity and collaboration Plan for SharePoint 2010, using information that is publicly known about the new version

Session 1: Building the Perfect SharePoint Farm: A Walkthrough of Best Practices from the Field

Speaker: Michael Noel

Level: 300

 SharePoint 2007 has proven to be a technology that is remarkably easy to get running out of the box.  On the flipside, however, some of the advanced configuration options with SharePoint are notoriously difficult to setup and configure, and a great deal of confusion exists regarding SharePoint best practice design, deployment, disaster recovery, and maintenance.  This session covers best practices encompassing the most commonly asked questions regarding SharePoint infrastructure and design, and includes a broad range of critical but often overlooked items to consider when architecting a SharePoint environment.  In short, all of the specifics required to build the ‘perfect’ SharePoint farm are presented through discussion of real-world SharePoint designs of all sizes. •     Learn from previous real world deployments and avoid common mistakes. •     Plan a checklist for architecture of SharePoint environments of any size. •     Build the ‘perfect’ SharePoint farm for your organization. 

Session 2: Preparing for Upgrade to SharePoint 2010 Today:

Speaker: Joel Oleson

Level: 300

  Don't wait for SharePoint 2010!  You need to get ready now.  There is a ton of guidance in Service Pack 2 and the team blog to prepare for upgrade.  This session will drill into the PreUpgradeChecker and provide insight and guidance around planning for upgrade based on the information that has been released and will provide you with enterprise strategy and call to actions so you're ready when it arrives. http://sharepointday09.eventbrite.com/  for Bangalore

Date	Location	Site
19th September, 2009	Pune	http://www.puneusergroup.org/
20th September, 2009	Chennai	http://cnug.co.in/
26th September, 2009	Bangalore	http://bdotnet.in/

Keynote: SharePoint: Yesterday, Today, and Tomorrow

Level: 200

Session 1: Building the Perfect SharePoint Farm: A Walkthrough of Best Practices from the Field

Level: 300

Session 2: Preparing for Upgrade to SharePoint 2010 Today:

Level: 300

Ken Blanchard and Sheldon Bowles (authors of Gung Ho,Big Bucks and High Five)

 

A revolutionary approach to customer service : Raving Fans

 

by the co-author of "The One Minute Manager"

 

 

 

Adobe:

Flex in a Week video training

Portal – http://flashahead.adobe.com

Blog – http://flashahead.wordpress.com

Twitter - http://twitter.com/flashahead

 

http://code.google.com/codejam/  Google Code Jam